Why is it necessary for you to make a copy of my insurance card and ask my address and phone number every time I come in?

 
  We understand your concern and, frankly, we ARE doing this to be certain we do everything possible to maximize YOUR insurance benefits and settle the account as expeditiously as we can.  Insurance companies, policies, and coverages change more frequently than we often know and can delay your benefits if our filing and demographic information is not current.  Spending those few seconds on the front side save us both time and resouces on the back side.